Client Overview
Company Name
Westgate Hotel Group Ltd.
Company Address
12 Stonegate, York, YO1 8AS, England.
Industry Details
Four-star hotel operations across five properties in York, Leeds, Chester, Harrogate, and Beverley. Revenue streams include accommodation, food and beverage, conference and events, and spa facilities.
Entity Size
Around 310 employees across five properties including hotel operations, F&B, conference and events, and group administration.
Product/Solutions Implemented
Dynamics 365 Business Central, Dynamics 365 Sales, Dynamics 365 HR.
Duration of Project
11 months.
We deployed Dynamics 365 Business Central, Dynamics 365 Sales, and Dynamics 365 HR across five Westgate Hotel Group properties to replace disconnected reservations, manual conference and events sales, and spreadsheet-based HR and rota management. Finance, purchasing, conference sales, HR, and workforce management now operate from one connected environment, providing real-time visibility across every property. Automated financial consolidation, centralized procurement, digital workforce management, and unified conference sales processes have improved operational efficiency while giving leadership a complete view of business performance across the entire hotel group.
Five hotels that each operated as their own island. A shared brand but separate purchasing, separate P&Ls that took three weeks to produce, and a conference sales team without a shared view of bookings, availability, or revenue value. By connecting finance, conference sales, procurement, and HR within Dynamics 365, Westgate Hotel Group established a single source of truth that improves collaboration, accelerates decision-making, and delivers consistent operational excellence across all five properties.
A four-star hotel group operating five properties across England, delivering accommodation, food and beverage services through a workforce of over 310 employees.