Client Overview
Company Name
Stadtwerke Munchen (SWM).
Company Address
Munich, Germany.
Industry Details
Utilities and public services - municipal energy, water, and leisure.
Product/Solutions Implemented
Dynamics 365 Business Central, Dynamics 365 Commerce, Power BI.
Stadtwerke Munchen (SWM) partnered with us to modernize its customer-facing leisure operations by implementing Dynamics 365 Commerce, Dynamics 365 Business Central, and Power BI. The solution unified admissions, memberships, retail sales, finance, and operational reporting across multiple leisure facilities into a single connected platform. Real-time visibility into visitor numbers, facility utilisation, revenue, and energy costs enables operations and finance teams to optimize resources, improve customer experiences, and make faster, data-driven decisions across every site.
Managing a network of public leisure facilities requires balancing exceptional customer service with efficient operational and financial management. By connecting admissions, memberships, finance, and analytics within Dynamics 365, SWM established a single source of truth that improves resource utilization, enhances operational visibility, and supports sustainable service delivery. Integrated reporting provides leadership with actionable insights into facility performance, visitor trends, and operating costs, enabling informed decisions that improve efficiency while delivering greater value to the communities they serve.
A leading municipal utility delivering integrated energy, water, mobility, and public leisure services across a major metropolitan region.