Connected online dispensing, warehouse fulfilment, billing, CRM, and performance BI

LloydsPharmacy partnered with us to modernize its online pharmacy and fulfilment operations by implementing Dynamics 365 Sales, Dynamics 365 Supply Chain, Pharmacy Billing, Power Apps, Power Pages, and Power BI. The solution unified customer management, warehouse operations, prescription fulfilment, billing, and business reporting into a single connected platform. PDA-driven warehouse picking, integrated online ordering, and automated pharmacy billing streamlined the entire order-to-delivery process while improving accuracy and operational efficiency. Real-time dashboards provide visibility into dispensing throughput, inventory, fulfilment performance, billing, and financial operations, enabling faster decisions and supporting scalable growth.

Managing a high-volume pharmacy operation requires accurate dispensing, reliable inventory control, and seamless coordination between clinical, warehouse, and finance teams. By connecting customer management, fulfilment, billing, and analytics within Dynamics 365, LloydsPharmacy established a single source of truth that improves patient safety, operational efficiency, and financial visibility. Integrated automation ensures every order, prescription, inventory movement, and billing transaction is accurately tracked throughout the fulfilment lifecycle. The connected platform also enables leadership to monitor operational performance in real time, improve service levels, and respond quickly to changing customer and regulatory requirements.