Connected device logistics, field service, procurement, finance, and BI

ista SE partnered with us to modernize its finance and field-service operations by implementing Dynamics 365 Business Central and Power BI for one of its regional operating units. The solution integrated seamlessly with the existing metering and billing platform, creating a connected environment for procurement, inventory management, field-service operations, finance, and business reporting. Real-time visibility into installations, device availability, service performance, and operational costs enables teams to improve scheduling, optimize inventory, and deliver more efficient field operations. Automated financial processes and operational reporting have reduced manual administration while providing leadership with timely insights to support faster, data-driven decision-making across the business.

Managing a large fleet of metering devices requires accurate inventory control, efficient field-service coordination, and reliable consumption-based billing. By connecting procurement, inventory, finance, and operational analytics within Dynamics 365, ista SE established a single source of truth that improves service delivery, strengthens financial control, and enhances operational performance. Integrated dashboards provide real-time visibility into installation throughput, device availability, service backlogs, and SLA performance, enabling proactive planning and continuous operational improvement. The unified platform also supports scalable growth by streamlining processes and improving collaboration between field operations, finance, and supply chain teams.