Support Services

As a trusted IT support partner to companies worldwide, Woxro delivers a comprehensive suite of solutions designed to ensure your technology and infrastructure run seamlessly. Leveraging actionable expertise, streamlined workflows, and reliable application maintenance practices, we tailor our services to address your unique business and technical needs, empowering you to focus on your core operations while leaving IT management and troubleshooting to our dedicated experts.

L1

Client support

For clients and employees.

  • Incoming tasks and tickets ;

  • Calls;

  • Emails;

  • Monitoring issues.

L2

Infrastructure support

For servers, networks, clouds, and services.

  • Server equipment;

  • Network equipment;

  • Server OS;

  • Virtualization;

  • Inventory management.

L3

Application support

For business systems and applications.

  • Bug fixing;

  • Performance management;

  • Data analysis;

  • Data export/import;

  • Disaster recovery.

Support packages

Woxro offers flexible IT support packages to meet your unique business needs. From essential client support to advanced application management, our solutions are designed to ensure seamless operations for businesses of all sizes. Choose the package that best fits your goals and let our experts handle your IT challenges while you focus on growth.

L1 CLIENT SUPPORT

Small

$2,200 per month

  • Channel: 1 channel

  • Initial phase: must

  • Number of tickets: <50

  • Reporting: Our basic template

Basic

$3,700 per month

  • Channel: 2 channels (to choose from)

  • Initial phase: must

  • Number of tickets: <100

  • Reporting: extended template

Special

Custom

  • Channels: custom

  • PInitial phase: must

  • Number of tickets: custom

  • Reporting: customer’s template

  • Additional: extended analytics

L2 INFRASTRUCTURE SUPPORT

L3 APPLICATION SUPPORT